Accounts & Billing
1. Are your prices in Australian Dollars?
Yes, all prices quoted on our website are in Australian Dollars unless otherwise stated. All prices are inclusive of GST.
2. What payment methods do you accept?
We accept Visa, MasterCard, AMEX, PayPal and BPAY.
3. Do you offer refunds?
In specific circumstances a refund may be available, for example under our
Good Choice Policy.
In a situation where you simply have chosen to close your account at a later time, then we are unable to offer a refund for the remaining period of hosting. However, if you have other hosting accounts with us, you can transfer the remaining credit across.
All of our hosting accounts can be paid for on a monthly or yearly basis. Monthly accounts can only be paid via credit card via an automated direct debit; yearly accounts can be paid with any of the payment methods advised in question 2.
5. How do I update my credit card details for a monthly account?
Go to: https://www.unlimited-space.com/update_card.php and enter your new card details. If your account is due, a payment will be deducted instantly.
6. How do I cancel my hosting account?
To cancel a monthly hosting account, simply contact us and your account will be closed. No further payments will be deducted and no fees are charged for the closure.
For a yearly package, you can either let the account expire or contact us to close your account at an earlier time.
7. What happens if I do not pay for my hosting account renewal?
We will send 3 reminder emails, one a month before your account is due, then one when it is overdue and one more when your account is suspended. Your account will remain suspended for a short period of time and if you have not contacted us or paid the renewal, your account is permanently removed from the server. Once this happens, your account can not be renewed; however you can open a new hosting account.
8. What happens if I do not pay for my domain name renewal?
We will send you reminders starting from 90 days before the domain name expires. If you do not contact us or pay the renewal fee your domain name will expire, and eventually be publicly available for registration.
Domain Names
1. Do I need my own domain name?
Yes. You are required to have a domain name to use with your hosting package. Your domain can have any international extension. e.g. domain.com.au, domain.co.uk or domain.com. If you don't have a domain name, you can purchase one from us with your order.
2. Do you sell domain registration?
Yes! Click here for details.
3. How do I transfer my domain name?
If you have your domain name hosted elsewhere and would like to have it transferred to Unlimited Space, you will need to obtain your domain transfer password or EPP code from your current host.
Then use this form to request a transfer.
If you are an existing member and wish to transfer your domain name to another host, please contact us to obtain your transfer password.
Please note, please ensure your domain names contact email address is correct because shortly after you apply to transfer, you will receive a confirmation email. The transfer will not proceed until you have clicked the link in this email. Domain name transfers can take up to 5 days to complete.
Normally we send reminder emails that contain a link to renew your hosting, if you have not received these emails please contact us.
Use this form to renew or you can call us and renew your domain over the phone.
You need to contact the company that registered your domain (the registrar). If your domain is registered with Unlimited Space you can contact us and we can help you. Otherwise, go to your domain hosts web site and there should be a section to change the domain ‘Name Servers’ or DNS of your domain. Enter the details from your welcome email. If you can't find this section on your domain hosts web site, email or call them.
6. How do I change my domains name servers for a domain hosted with Unlimited Space?
Login to the
domain management tool, then click the Name Servers link. Then enter the primary and secondary name servers and click the Update button. Please note, name server changes take up to 48 hours to effect.
The details of our name servers will be sent in the Welcome Email once your account has been created. If you are unsure of these, please contact us.
8. How do I setup URL forwarding?
Login to the
domain management tool, then click the URL Forwarding link. First, click Activate URL Forwarding, and then enter the new URL address in the box under Add a new URL Forward next to the http://. It is also best to setup forwarding using your domain name with and without the www, For example leave to left hand box empty and enter your URL into the right hand side box without the www and hit the add button. Then enter www into the left hand side box and then the domain name in the right hand side with the www.
A subdomain is a way to divide your site into sections with short and easy to remember names. For example, you may have: sales.domain.com.
10. What is an ‘addon’ domain?
An addon domain is a domain name that points to a subdirectory within your hosting account, but when people view the domain, it appears as a separate website.
11. What is a ‘parked’ domain?
Parked domains allow you to point more than one domain name to the home page of your website, for example you may have the domain.com.au and domain.com pointing to your website.
12. Do you allow international members?
Yes! We accept members from anywhere in the world.
Hosting
1. What plans are available?
2. How long does it take for my hosting account to be opened?
If you pay via credit card, as soon as you have submitted the payment details and they have been approved, you should receive your hosting account ‘Welcome Email’. The details provided in this email will allow you to login to your hosting account immediately. If you pay via PayPal (e-cheque) or BPAY, your hosting account will be opened as soon as the payment has cleared. If you do not receive the hosting account ‘Welcome Email’, please contact us.
3. What happens when a year passes?
A year after you start with us, we will send you an email to inform that payment is required. We will advise the cost of continuing the service in this email and how you can go about renewing.
4. How do I renew my hosting account?
To renew your hosting account,
you can use this form or you can call us and renew your account over the phone.
Yes! We accept members from anywhere in the world.
6. Where are your servers based?
All of our servers are based in Australia. We have datacenters in Brisbane and Canberra.
7. What operating system (OS) do your servers run?
All of our servers run Linux. If your website has been written in ASP or .NET languages, unfortunately it will not be compatible with our servers as these languages require Windows based servers.
8. What is bandwidth?
Bandwidth is the total amount of information that has been uploaded and downloaded from your website. This includes all traffic to your website (people viewing your website and downloading any files), all email to and from your email accounts and all data you have uploaded and downloaded to/from your website. All packages have a monthly bandwidth limit and the bandwidth is reset to zero on the first of every month.
9. What happens if I reach my bandwidth limit?
A message will appear on your website stating that the bandwidth limit has been reached and your site and emails will not be accessible. It will remain this way until the first of the next month. If you wish to reactivate your site before the first of the next month, please contact us via email or phone to discuss an upgrade of your account.
10. What versions of PHP and MySQL are running on the servers?
Since these versions change often, please contact us to find out what versions we are running.
11. Why doesn't my CGI/PHP/MySQL script work?
We do allow you to run CGI scripts from our servers, but we do not offer technical support for them. Try consulting the documentation that came with the script or the support forum for the specific script.
12. Is there a way to find out the connection speed of the server?
13. What are the hardware specifications of your servers?
Our servers vary over a range of specifications, with too many to list here. But, majority of our servers have Quad core processers and at least 2GB of RAM.
14. What sort of server monitoring do you provide?
All of our servers are monitored for 24 hours a day, 365 days a year. So, in the event of a server outage, someone is able to attend to the situation immediately.
15. I have an existing hosting package and domain named which are hosted elsewhere but I would like to transfer them to Unlimited Space, what do I need to do?
Obtain your domain transfer password or EPP code from your current domain host and then
apply here and this will transfer your domain name and setup a new hosting account. Once the hosting ‘Welcome Email’ arrives with your login details you can either start uploading your website files immediately or you can restore any backups. If you have a full Cpanel backup, please let us know as we can restore this for you.
We have automated backups that run at least once a week. These backups are held in the event of a major problem such as a server breakdown. However, we do recommend all members to keep backups of their websites on their own PC’s.
17. Will you advertise on my site?
Absolutely Not! We will not advertise in any way on your web site.
18. What is an SSL or Shared Certificate?
An SSL or Shared Certificate is a security certificate that ensures a particular part of a website is secure. It enables information to be entered (such as personal or payment details) into a form and the person entering the details can be sure that their information is encrypted so it cannot be viewed by anyone other than the site owner.
19. How do I use/obtain an SSL Certificate?
Unlimited Space supplies shared ‘server wide’ SSL certificates free of charge, so there is no need for members to use their own certificates. Contact us and we can supply you with a secure https:// path that you can use for any section of your website.
20. What type of hosting control panel do you provide?
21. How do I upload my site?
You can use the 'File Manager' from your control panel or FTP. To use the File Manager, simply log into your control panel and click the File Manager link.
To use FTP, you will need an FTP client (such as Ws_FTP, CoreFTP, FileZilla etc). Enter you server's IP address as the server name and the login details from your welcome email. Remember to upload your html/php pages to the 'public_html' folder.
22. Can I upgrade or downgrade my package?
To upgrade your package at any time just click here and complete the form. You will be required to pay a pro-rata amount for the difference in package price. You cannot downgrade your package until the end of your pre-paid period. If you are on a monthly package, please contact us to ask about upgrading or downgrading.
23. Why is my site suspended?
If your site is suspended please contact us immediately. It may be for any number of reasons.
24. What happens if I change my email address?
Please let us know ASAP. We use your email address to send you reminders, invoices and newsletters, if you change this and do not tell us, you may not know when your account is due for renewal.
25. Do you offer design services?
No, we do not offer any design services or support for design enquiries. However, all members have access to Fantastico, which is an installation tool accessible via the Cpanel. Fantastico contains many different pre-made scripts for site enhancements such as online stores, forums, blogs and even Joomla.
More information can be found here.
All Business package members have access to the RV Sitebuilder which is a step-by-step program that helps you deign a complete website without any programming knowledge. It contains over 400 templates,
examples can be viewed here
A video of the RV Sitebuilder in action
can be viewed here.Yes, by using an e-commerce script or a script of your own you can have an online ‘shopping cart’ style site. For payment sections of your site we recommend to use a Shared SSL certificate. To accept PayPal payments, open a PayPal account at
http://www.paypal.com.au/. To accept credit card payments, you can use a merchant account such as
EWAY.
Our members can access their email accounts via POP3, IMAP or webmail.
28. How long have you been in business?
Unlimited-Space.com started in 2002.
Support
1. What support is available?
Our support team is available 7 days a week. There are no additional fees or charges to use our support, and you are not limited to the amount of support requests.
Click here for details.
Priority support is available only on our
Ultimate Packages. Priority support includes a direct phone number and email address that will enable you to receive support faster than other members. If you phone outside of our support hours you will be directed to our voicemail service that is only available to our Priority support members.
Our support department is located in Highett, Victoria.
Cpanel
1. What is the CPanel?
It is a control panel or ‘interface’ where you can manage many of the functions to do with your website, including creating email accounts, uploading files and configuring your sites security.
Click here for a demonstration of Cpanel.
The most direct method is by your domain name followed by /cpanel in the address bar of your browser, for example: www.domain.com/cpanel
3. How do I reset my Cpanel password?
If you know your password but wish to change it, login to the Cpanel and click Change Password in the Preferences section. Then follow the steps in the change password screen.
If you do not know or have forgotten your password, please contact us and we can reset your password and send it to your contact email address.
4. Why can't I access the control panel?
Check that you are using the correct username and password, and the correct address as advised above. If you are still unable to login, please contact us.
5. How do I create email accounts in the Cpanel?
In the Mail section, click Email Accounts or Manage Accounts (this varies depending on Cpanel version). Then, in the Add a New Email Account, next to Email: enter the name you wish to have as the first part of your email address, for example john@domain.com or sales@domain.com. Then enter a password you would like to use in the Password: box and again in the Password (Again): box, then click the Create button.
6. How do I create a MySQL database?
In the Databases section, click MySQL Database Wizard, then in the New Database box enter a name for your database and click Next Step. Then specify a username and password for the database and click Next Step, in the next screen click the box next to All Privileges so a tick appears and click Next Step. You database has now been created.
7. How do I create a subdomain?
In the Domains section, click Subdomains, then in the box next to Subdomain enter the first part you would like to have, for example sales so you can have sales.domain.com. Then click Create.
8. How do I create an addon domain?
Please ensure that you have registered the new domain name and that its name servers are pointing to the same server as your hosting account. In the Domains section, click Addon Domains. Enter the new domain name in the New Domain Name box and enter a password in the Password and Password (Again) boxes. Then click Add Domain.
9. How do I create a subdomain?
Please ensure that you have registered the new domain name and that its name servers are pointing to the same server as your hosting account. In the Domains section, click Parked Domains, then in the box underneath Create a New Parked Domain enter the new domain name and click Add Domain.
Rewards Program
1. What is the rewards program?
The referral program is designed to reward our members just for letting other people know about Unlimited Space. For every successful referral, you receive 1 referral point and the person you refer will receive their first year of hosting for half price (on yearly packages only). You can then build up your referral points and use them to redeem great prizes.
More information here.
If you wish to refer anyone, give them your hosting username and tell them to enter it in the Referral / Discount Code box in the online form when opening a new yearly hosting account, or to quote it over the phone. Once they have opened and paid for the yearly account you will receive a ‘Reward Point’ email to inform you that you have referred someone successfully and how many points you have earned so far. If you are unsure of your hosting username, please contact us.
3. How can I find out how many points I have?
Every ‘Reward Point’ email you receive tells you how many points you have earned so far. If you are unsure of how many points you have, please contact us.
4. How to I use my points to redeem prizes?
Email
1. What types of email services do you offer?
Our members can access their email accounts via POP3, IMAP or webmail.
2. How do I create email accounts in the Cpanel?
In the Mail section, click Email Accounts or Manage Accounts (this varies depending on Cpanel version). Then, in the Add a New Email Account, next to Email: enter the name you wish to have as the first part of your email address, for example john@domain.com or sales@domain.com. Then enter a password you would like to use in the Password: box and again in the Password (Again): box, then click the Create button.
3. Why can’t I send or receive emails when using an email client such as Outlook?
Check you are using the correct username and password. The username should either be your Cpanel username (to access the ‘default’ account) or the full email address of any email accounts your have created, for example sales@domain.com. If you are not sure of the password, change it by logging into the Cpanel and going to the Manage Email Accounts section.
Check that you have the correct mail servers; they should be both ‘mail.’ Followed by your domain name, for example: mail.domain.com. If it still fails, check your firewall settings to ensure that your email program is allowed to access the internet and that ports 25 and 110 are open. If you try all of these options and the problem still occurs, please contact us.
4. Why can I receive, but not send email?
Try changing your outgoing (SMTP) mail server to that of your ISP’s. Also, ensure you do not have “My outgoing server requires authentication” enabled in your outgoing server settings.
5. What do I do if people send me emails which ‘bounce’?
If this occurs, please forward a copy of the ‘bounced’ message to our support department so that we can determine the reason from the error code.
6. How do I stop SPAM?
There are some different options in the Mail section in your Cpanel for filtering spam. Spam Assassin can be enabled to automatically filter your emails and either delete suspected spam or forward it to another address. Spam Assassins ‘aggressiveness’ can be adjusted depending on how much spam you receive, please be aware that if it is set too aggressive, it may consider some emails as SPAM when they are in fact not SPAM. There are also some customizable filters available where you can specify particular words to trigger an email as spam. If you need assistance with these filters please contact us.
7. Why do some of my emails get tagged as SPAM or ‘junk’ when I send them to some recipients?
You will need to check the subject line or content of your emails in case there are particular words that may trigger spam filters. Unfortunately, we are unable to control how your recipients spam filters are setup so we are unable to assist with this issue.
FTP
1. What is FTP?
FTP or File Transfer Protocol is a communications method that enables you to transfer files you’re your PC to your hosting account on the server.
2. How do I use FTP?
To use FTP, you will need an FTP client (such as Ws_FTP, CoreFTP, or FileZilla etc). Try searching the internet for a suitable program, generally these programs are free.
3. How do I set up my FTP application?
Enter you server's IP address as the server name and the login details from your welcome email. Remember to upload your html/php pages to the 'public_html' folder.
4. Why doesn’t the FTP program connect?
Check that you are using the correct login details and IP address. Also, please ensure that your FTP program is allowed in your firewall settings, and that port 21 is open. If you are still unable to connect, please contact us.
5. Why does the FTP program connect, but then disconnect shortly after?
The most common way to fix this is to change the setting for Passive or ‘PASV’ mode. There should be an option for this in your connection settings with a check box next to it. If the box is checked, uncheck it, or if the box is unchecked, check it. If the problem still occurs, please contact us.
Design/Scripting
1. Do you offer design services?
No, we do not offer any design services or support for design enquiries. However, all members have access to Fantastico, which is an installation tool accessible via the Cpanel. Fantastico contains many different pre-made scripts for site enhancements such as online stores, forums, blogs and even Joomla.
Click here for further details.
All Business package members have access to the RV Sitebuilder which is a step-by-step program that helps you deign a complete website without any programming knowledge. It contains over 400 templates,
examples can be viewed here
A video of the RV Sitebuilder in action can be viewed here.
Yes, by using an e-commerce script from Fantastico or a script of your own you can have an online ‘shopping cart’ style site. For payment sections of your site we recommend to use a Shared SSL certificate. To accept PayPal payments, open a
PayPal account To accept credit card payments, you can use a merchant account and a payment gateway such as
EWAY.
An SSL or Shared Certificate is a security certificate that ensures a particular part of a website is secure. It enables information to be entered (such as personal or payment details) into a form and the person entering the details can be sure that their information is encrypted so it cannot be viewed by anyone other than the site owner.
4. How do I use/obtain an SSL Certificate?
Unlimited Space supplies shared ‘server wide’ SSL certificates free of charge, so there is no need for members to use their own certificates. Contact us and we can supply you with a secure https:// path that you can use for any section of your website.
5. What versions of PHP and MySQL are running on the servers?
Since these versions change often, please contact us to find out what versions we are running.
6. Why doesn't my CGI/PHP/MySQL script work?
We do allow you to run CGI scripts from our servers, but we do not offer technical support for them. Try consulting the documentation that came with the script or the support forum for the specific script.
7. How do I create a MySQL database?
In the Databases section, click MySQL Database Wizard, then in the New Database box enter a name for your database and click Next Step. Then specify a username and password for the database and click Next Step, in the next screen click the box next to All Privileges so a tick appears and click Next Step. You database has now been created.
8. How do I upload my site?
You can use the 'File Manager' from your control panel or FTP. To use the File Manager, simply log into your control panel and click the File Manager link.
To use FTP, you will need an FTP client (such as Ws_FTP, CoreFTP, FileZilla etc). Enter you server's IP address as the server name and the login details from your welcome email. Remember to upload your html/php pages to the 'public_html' folder.
Unlimited-Space.com started in 2002.
